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Service Management Principles for Hospitality and Tourism Jay Kandampully Third edition
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Service Management Principles for Hospitality and Tourism
Jay Kandampully
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
277 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 22 de agosto de 2018 |
| ISBN13 | 9781524969509 |
| Editores | Kendall/Hunt Publishing Co ,U.S. |
| Páginas | 277 |
| Dimensiones | 253 × 203 × 23 mm · 742 g |
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