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The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions Konstantin Prinz 1st ed. 2022 edition
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The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions
Konstantin Prinz
The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.
223 pages, 10 Illustrations, black and white; XVIII, 223 p. 10 illus. Textbook for German language m
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 2 de diciembre de 2022 |
| ISBN13 | 9783658400279 |
| Editores | Springer Fachmedien Wiesbaden |
| Páginas | 223 |
| Dimensiones | 150 × 220 × 10 mm · 325 g |
| Lengua | Alemán |
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